Refund policy
RETURNS AND REFUNDS
We want you to be satisfied with your STIX Energy Drink order. Because beverages are consumable products, we can accept returns only for unopened, unused, and undamaged cases.
RETURN REQUESTS
Contact xsportsmandrink@gmail.com within 14 days of delivery to request a return. Include your name, order number, reason for the return, and photographs when applicable.
Do not send products back before receiving return instructions. Returns sent without prior authorization might not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives. Contact us within 7 days if your shipment is damaged, defective, missing items, or incorrect. Include your order number and clear photographs of the product and shipping package.
We will review the request and, when approved, provide an appropriate replacement or refund.
NON-RETURNABLE ITEMS
We cannot accept returns of opened beverage cases, opened cans, products damaged after delivery, or products returned without authorization. We also cannot accept products that are unsafe to resell.
RETURN SHIPPING
Customers are responsible for return-shipping costs for approved preference-based returns. If we sent an incorrect item or the product arrived damaged or defective, XSportsMan Drink will provide return instructions and cover approved return-shipping costs when required.
REFUNDS
After an approved return is received and inspected, we will notify you of the decision. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or card provider to process the refund after Shopify confirms that it has been issued.
Original shipping charges are non-refundable unless the order was incorrect, damaged, defective, or otherwise required by applicable law.
CANCELLATIONS
Contact us promptly if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped.
Contact: xsportsmandrink@gmail.com